1. Shipping Locations

We ship within Romania and internationally.

2. Courier Services

We collaborate with multiple courier companies, depending on:

• destination

• delivery speed

• availability

The courier is selected automatically at checkout or based on the most efficient option for your location.

3. Processing Time

All products are handmade. Processing times may vary depending on:

• product type

• personalization

• workload

• season

Estimated processing time it will be communicated to you

4. Delivery Time

Delivery times vary by destination:

• Romania: typically 1–3 business days after dispatch

• International: typically 5–15 business days, depending on the country

Delays caused by customs, holidays, or courier services are outside our control.

5. Shipping Costs

Shipping costs are calculated at checkout based on:

• destination

• package weight

• courier rates

International shipments may be subject to customs duties or import taxes, which are the responsibility of the customer.

6. Tracking

Once your order is shipped, you will receive a tracking number via email or SMS.

7. Lost or Delayed Packages

If a package is significantly delayed or appears lost, please contact us. We will assist in opening an investigation with the courier.